Your Estate.
Managed.

ROCK Estate Management oversees the day-to-day operational needs of a private residence.

We coordinate maintenance, preventative care, vendors, inspections, home systems, projects, interior design, furnishings and construction-related activity so the homeowner does not have to personally manage every detail.

Our role is to provide one trusted point of oversight for your home.

No.

ROCK does not manage rental properties, tenants, leasing, rent collection or real estate investments.

Our focus is the care, operation and management of privately occupied residences and estates.

No. You decide who you would like to work with.

If you already have an architect, builder, interior designer, landscaper, pool company or other professionals you trust, ROCK can work alongside them and coordinate their work on your behalf.

When you need a new professional, ROCK also maintains a network of qualified vendors and specialists that we can introduce.

Of course.

We would actually like to get to know the professionals you already trust.

Vendors working through ROCK must meet our professional standards and carry the appropriate licenses and insurance required for the work they perform.

Your membership provides ongoing estate oversight and access to the ROCK team and private network.

Depending upon your membership level, services may include property inspections, preventative maintenance planning, vendor management, home-system coordination, project oversight, interior design coordination, furniture and installation oversight, construction management, property documentation and access to selected ROCK member privileges and relationships.

Specific services and service levels are outlined in your membership agreement.

No. Vendor expenses remain the homeowner's expenses.

Members maintain a designated retainer with ROCK for approved property-related expenditures and services.

ROCK can coordinate approved payments and maintain the associated records, while members retain visibility through their private member portal.

The portal allows you to review expenses, approvals, vendor activity, documents and other property information in one place.

ROCK and the homeowner establish authorization and spending parameters when the relationship begins.

Routine matters may be handled according to those pre-approved instructions. Items outside the agreed authorization level require homeowner approval before ROCK proceeds, except where emergency procedures apply.

This gives ROCK enough authority to keep your home operating without taking financial decisions away from you.

Access arrangements are established privately with each homeowner.

When a vendor needs access, ROCK may provide controlled access through an appropriate secure lockbox or access system, or a ROCK representative may personally meet and supervise the vendor at the residence.

The appropriate method depends upon the property, the work being performed and the homeowner's preferences.

Yes. Discretion is fundamental to ROCK.

Property information, access information, photographs, schedules, documents and personal information are handled as confidential information.

Vendors and professionals working through ROCK are also expected to comply with ROCK's confidentiality and privacy requirements.

ROCK maintains estate emergency protocols.

When an urgent property issue occurs, our priority is to protect the residence, contact the appropriate emergency or licensed professional, document the situation and communicate with the homeowner according to the emergency instructions established for the property.

Each residence will have its own emergency information and procedures on file.

Always.

It is your home.

ROCK's job is to organize the information, coordinate the professionals, oversee the process and make ownership easier.

You remain the decision-maker. We manage what happens behind the scenes.